AI-Powered ServiceNow Chat Triage with GPT-4 — Incident & Request Router

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Short description Automatically triage incoming chat messages into Incidents, Service Requests, or Other using an LLM-powered classifier; create Incidents in ServiceNow, submit Service Catalog requests (HTTP), and route everything else to an AI Agent with web search + memory. Includes an optional summarization step for ticket context. Full description This n8n template wires a chat trigger to an LLM-based Text Classifier and then routes messages to the appropriate downstream action: Trigger: