Automate Call Center Sentiment Analysis with GPT-4o-mini and Google Sheets

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✅ What problem does this workflow solve? Call centers often record conversations for quality control and training, but reviewing every transcript manually is tedious and inefficient. This workflow automates sentiment analysis for each call, providing structured feedback across multiple key categories, so managers can focus on improving performance and training. ⚙️ What does this workflow do? Accepts a Google Sheet containing: Call transcript Agent name Customer name Analyzes each cal