Automate ITSM ticket classification and resolution using Gemini, Qdrant and ServiceNow

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Who’s it for This template is ideal for IT support teams, internal helpdesk automation engineers, and developers building intelligent ticketing systems. It helps streamline ITSM workflows by automatically classifying user queries, retrieving relevant knowledge base entries, and triggering incident creation in ServiceNow. How it works / What it does This workflow uses Google Gemini and Qdrant to power an intelligent ITSM assistant. When a user submits a query via chat: The Text Classifier categ