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Automate Service Ticket Triage with GPT-4o & Taiga

Usecase: When a new service ticket is created in Taiga, it's often unclear whether it contains sufficient details to begin work. This workflow automates the triage process by:

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Usecase: When a new service ticket is created in Taiga, it's often unclear whether it contains sufficient details to begin work. This workflow automates the triage process by: Using an AI model to extract key information from the ticket description. Automatically assigning values for: Type (Bug, Enhancement, Onboarding, Question) Severity (Wishlist, Minor, Normal, Important, Critical) Priority (Low, Normal, High) Status (New, Needs More Info, etc.) Detecting missing critical data an

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