Automated Customer Support System with Gemini AI, RAG & Security Guardrails

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Description This workflow acts as an autonomous Tier 2 Customer Support Agent. It doesn't just answer questions; it manages the entire lifecycle of a support ticket—from triage to resolution with Guardrails to deal with prompt injections, PII information blocking, etc. enabling such threats are blocked and logged in Airtable. Unlike standard auto-responders, this system uses a "Master Orchestrator" architecture to coordinate specialized sub-agents. It creates a safe, human-like support experie