Automated Ticket Triage for HaloPSA with Gemini AI Summary Generation

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What it is This workflow listens for new tickets in HaloPSA via webhook, generates a professional AI-powered summary of the issue using Gemini (or another LLM), and posts it back into the ticket as a private note. It’s designed for MSPs using HaloPSA who want to reduce triage time and give engineers a clear head start on each support case. ⸻ ✨ Features • 🔔 Webhook trigger from HaloPSA on new ticket creation • 🚧 Optional team filter (skip Sales or other queues) • 📦 Extracts ticket subje