Build an AI IT Support Agent with Azure Search, Entra ID & Jira

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An intelligent IT support agent that uses Azure AI Search for knowledge retrieval, Microsoft Entra ID integration for user management, and Jira for ticket creation. The agent can answer questions using internal documentation and perform administrative tasks like password resets. How It Works The workflow operates in three main sections: Agent Chat Interface: A chat trigger receives user messages and routes them to an AI agent powered by Google Gemini. The agent maintains conversation context