Collect, score, and coach call quality with forms, Gemini, OpenAI, Gmail, and Google Drive

About

This workflow helps support teams evaluate call quality and deliver structured feedback without manual review. Agents upload their recordings using an n8n Form, and the system handles transcription, scoring, risk checks, and coaching delivery automatically using Gemini, OpenAI, Google Drive, and Gmail. How it works Form submission Agents submit their name, email, and call recording using an n8n Form. The file is stored securely in Google Drive. AI transcription Gemini converts the audio into