Draft and send AI customer support email replies with Gmail and Google Sheets

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How it works Gmail is monitored every minute for new incoming emails Automated and irrelevant emails are filtered out (newsletters, noreply senders, out-of-office replies, bounce notifications) AI reads the email and drafts a reply based on your company documentation - embedded directly in the system prompt, no vector database needed The original email and the draft reply are logged to a Google Sheet for human review Type "send" in the Send column to approve a reply - the workflow detects it and