Dual-Path Customer Support System with Google Sheets, Vectors & Gemini

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This n8n workflow template implements a dual-path architecture for AI customer support, based on the principles outlined in the research paper "A Locally Executable AI System for Improving Preoperative Patient Communication: A Multi-Domain Clinical Evaluation" (Sato et al.). The system, named LENOHA (Low Energy, No Hallucination, Leave No One Behind Architecture), uses a high-precision classifier to differentiate between high-stakes queries and casual conversation. Queries matching a known FAQ