(Retail) VIP Customer Escalation Flow
(Retail) VIP Customer Escalation Flow This workflow automatically monitors new Zendesk support tickets, identifies VIP customers, generates AI-based ticket summaries, alerts available support agents on Slack and sends a consolidated email for non-VIP tickets. This workflow listens for new Zendesk tickets and checks whether the customer is a VIP.VIP tickets are prioritized using AI summaries and instant Slack alerts, while non-VIP tickets are grouped and sent as a single email notification to t