Generate Empathetic Customer Replies with Claude AI and Auto-Escalation

About

🧠 Overview Generate empathetic, professional reply drafts for customer or user messages. The workflow detects sentiment, tone, and risk level, drafts a concise response, sanitizes PII/links/emojis, and auto-escalates risky or low-confidence cases to human review. ⚙️ How It Works Input — Manual Test or Webhook Trigger AI Agent (Empathy) — returns { sentiment, tone, reply, confidence, needs_handover } Post-Process & Sanitize — removes URLs/hashtags, masks PII, caps length Risk & Handover