Generate GLPI Support Performance Reports with SLA Tracking & Email Delivery

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Overview This comprehensive n8n workflow automates the generation and distribution of detailed monthly technical support reports from GLPI (IT Service Management platform). The workflow intelligently calculates SLA compliance, analyzes technician performance, and delivers professionally formatted HTML reports via email. ✨ Key Features Intelligent SLA Calculation Business Hours Tracking: Automatically calculates resolution time considering only working hours (excludes weekends and lunch break