How it works
How it works • Twilio webhook detects missed/unanswered calls automatically • Analyzes call context (time of day, business hours, weekend/weekday) • Checks CRM for existing customer data and purchase history (optional) • AI Chain (GPT-4o) generates personalized recovery messages for SMS and Email • Sends instant apology with booking link via SMS and/or Email • Logs all interactions to Airtable for tracking • Slack alerts sales team with customer priority and context • Waits 24 hours and checks i