Multi-Channel Customer Sentiment Tracker with Real-Time Analytics and Alerting

About

How It Works Scheduled processes retrieve customer feedback from multiple channels. The system performs sentiment analysis to classify tone, then uses OpenAI models to extract themes, topics, and urgency indicators. All processed results are stored in a centralized database for trend tracking. Automated rules identify high-risk or negative sentiment items and trigger alerts to the relevant teams. Dashboards and workflow automation then visualize insights and support follow-up actions. Setup Ins