Proactive SLA Monitoring & Ticket Escalation with Zendesk, Slack and Google Sheets

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Description: Ensure your customer SLAs never slip with this n8n automation template. The workflow runs on a schedule, fetching open tickets from Zendesk, calculating SLA time remaining, and sending proactive alerts to Slack when tickets approach breach thresholds (75% and 90%). It also updates ticket priority in Zendesk and logs compliance metrics to Google Sheets for reporting. Perfect for support operations, CX teams, and SaaS companies looking to maintain SLA compliance and reduce response d