Combine AI classification with confidence-based routing and category-based fan-out. This template classifies incoming support tickets, routes them by confidence level, and shows an example of how to f
Combine AI classification with confidence-based routing and category-based fan-out. This template classifies incoming support tickets, routes them by confidence level, and shows an example of how to fan high-confidence items out to the right team. What you'll do Send a support ticket and watch the AI classify it by category and urgency. See how a Confidence Threshold switch routes items to high, medium, or low confidence paths. Watch high-confidence tickets fan out to Billing, Technical, Sales,