Production AI Playbook: Human Oversight (Exercise 1)

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Review AI-drafted customer responses before they go out. This template sets up a chat-based approval flow where an AI agent drafts a reply and a human reviewer approves or rejects it, all within the n8n chat interface. What you'll do Send a customer support message to the AI agent and watch it draft a response. Review the AI's draft in the chat with Approve and Decline buttons. See how approved responses flow forward while declined ones get flagged. What you'll learn How to use the Chat Trigge