Route AI-powered customer support via email and Slack with PostgreSQL and Google Sheets

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Automate intelligent customer support responses with AI and Slack How it works Receive request via webhook with customer question Analyze sentiment and detect urgency using JavaScript Send urgent alerts to Slack for critical cases Search knowledge base and fetch conversation history from PostgreSQL Generate AI response with context-aware prompts Route intelligently: Auto-respond via email OR escalate to Slack Log everything to Google Sheets and PostgreSQL for analytics Setup steps Slack webhoo