Score call quality and send coaching emails with Gemini, OpenAI, and Gmail

About

This workflow helps contact centers and support teams automatically evaluate call quality and send coaching feedback without manual review. It uses AI to transcribe calls, score performance, detect risks, and generate clear feedback for agents. How it works Fetch recordings The workflow watches a Google Drive folder and downloads new call audio files automatically. Transcribe with AI Each recording is converted into a structured transcript using the Gemini model. Score performance An AI Agent