This n8n template demonstrates an approach to perform bot-to-human handoff using Human-in-the-loop functionality as a switch.
This n8n template demonstrates an approach to perform bot-to-human handoff using Human-in-the-loop functionality as a switch. In this experiment, we play with the idea of states we want our agent to be in which controls it's interacton with the user. First state** - the agent is onboarding the user by collecting their details for a sales inquiry. After which, they are handed-off / transferred to a human to continue the call. Second state** - the agent is essentially "deactivated" as further mes