Triage and escalate tenant complaints from Gmail or forms to Slack with Claude AI

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How it works Complaints arrive via Gmail or a web form webhook Claude AI classifies each complaint: fault category, priority (P1/P2/P3), tenant tone, and drafts an acknowledgement email The right technician is looked up in Airtable by fault category A work order is created and the tenant receives an ACK email with their ticket reference and SLA commitment The FM team is notified in Slack with ticket summary An hourly schedule checks open tickets — any past their SLA deadline trigger an urgent es