Triage and reply to multilingual support tickets with Anthropic Claude

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Overview This workflow automates customer support ticket processing using AI-powered analysis. Incoming tickets from email (IMAP) or a webhook endpoint are automatically cleaned, translated to English if necessary, analyzed with AI, and routed based on urgency and category. The workflow can automatically generate draft replies for simple tickets or escalate critical issues to your support team. It also updates your CRM or helpdesk system with structured ticket insights and logs observability